Policy

Superdry Ltd respects your privacy. Consistent with our commitment to providing you a satisfying and helpful shopping experience, we have found that collecting personal information (defined below) helps us better understand the products and services most helpful to you.  We may change or add to this Privacy Policy at any time without notice, so we encourage you to review it periodically. Superdry reserves the right to vary this policy state by state as required by law. By purchasing our products in our Stores or using our services or SITE, you consent to the collection, use and disclosure of your personal information in accordance with the following Privacy Policy. Please read this information carefully.  If at any time you do not agree to the terms of this Privacy Policy, please do not use this Site and refrain from purchasing from us.

This Privacy Notice does not address the information practices of department or specialty stores or other websites in which our products might be sold. Department and specialty stores, as well as other websites may have their own privacy notices or policies, which we strongly suggest you review when you provide them with your personal information. We are not responsible for the department or specialty stores', or other websites personal information practices.

Use of Information Collected by Us

Superdry may collect two types of information when you purchase products and gift cards about users: "Personal Information" (such as name, email address, mailing address, phone number) and "Aggregate Information" (such as information about how many users log on to our Site on a daily basis or frequency of customer visits to Superdry Stores).  We donot store any credit card or debit card information at our end.

We use customer information in an effort to improve your shopping experience and to communicate with you about our products, services, promotions and contests. We may also use this information to make offers to you, to help us target specific products and services to you, and to help us develop and improve our Site and Stores and tailor our Site and Stores to your interests.

Order-related and Promotional, Surveys, Sweepstakes, Electronic newsletters, Mobile Marketing, Blogs, Customer Reviews and Email to a Friend

You agree that Superdry.in is authorized to transmit email to you for the purpose of informing you about your particular transaction. In addition, Superdry.in and its affiliates may offer electronic newsletters and promotional emails to those who have agreed to receive emails during registration or directly from our email sign up form; mobile marketing communications by submitting your mobile telephone on this website; and you may be able to participate in surveys, sweepstakes and other promotions. If you choose to participate in these promotions, we may ask you for information such as your name, email address, postal address and telephone number. We use the information you provide to administer our contests, sweepstakes and other promotions. We also may use the information to communicate with you about our products, services and promotions. Unsubscribe and opt out instructions are included in each promotional email. Additionally, you may be able to submit comments to blogs we host on this website as well as Customer Reviews of products you purchase. You may include personal information in your comment, and you also may submit your name with your comment. We use your name to identify you as a commenter.

You may be able to share certain content from this website with your friends. To send information to your friends, we ask for your friends' and your email addresses. We use this information only to fulfill your request. We do not retain the information you provide in connection with this feature, except to send the requested content. We will not include any other advertisements within the messages sent to your friends.

Information Collected Online by Superdry.in and at Our Stores

Individuals may choose to provide personal information through this website, in our Stores and through our Customer Service line.  Personal Information is collected online when users voluntarily register with Superdry.in to purchase items, receive electronic newsletters, use community and communication services, answer surveys and enter contests and other promotional opportunities provided on Superdry.in and when users utilize the "Email to a Friend" feature. We also maintain a record of your product interests and purchases online.

Aggregate Information Collected Online by Superdry.in and at Our Stores

Aggregate Information is non-personally identifiable/anonymous information about you, such as age, gender, types of products purchased, frequency of Store visits, Site pages you access most frequently or search terms you enter. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information. For example, the number of people who shopped at Superdry.in during a specific time period or the number of people who shopped at our Stores who are 25 years of age is Aggregate Information that does not personally identify a specific user. Both Superdry.in and our Stores collect Aggregate Information, as may be permitted by applicable law.

In our Stores, Personal Information may be collected from you in a number of ways, including the following:

*When you buy products or obtain services in our Stores, we ask you for information we need to process your purchase or provide you with the services you requested. Depending on the payment method you use, and as permitted by applicable law, we may ask for information such as your name, mailing address, telephone number, driver's license or ID number, passport number, checking account information or payment card information. We also collect information about your purchase, such as the items you bought, the price of the items, the payment method you used and if the product was on sale. We use this information to process your transaction.

*When you buy products or obtain services in our Stores, we may ask you to complete a customer satisfaction survey. If you choose to do so, you may provide information such as your name, email address, telephone number, age, gender and other demographic information, in addition to your comments. Providing any of this information is optional. We use the information you provide to improve our products and services, and enhance your shopping experience.

*You may call our customer service line for information about our products or personal shopping advice. If you do so, we may ask you for information such as your name, email address, postal address, telephone number and, if you choose to make a purchase, your payment card information. We use this information to respond to your request and process your transaction.

Other Ways We Obtain and Use Information

In addition to the ways we collect information about you described above, we also may obtain information about you from third parties. We may use your personal information to provide you with products or services you request (such as tailoring services or merchandise returns), enhance your shopping experience and communicate with you about our products, services and promotions. In addition, we may use your personal information for internal purposes, such as fraud and theft prevention, accident reporting, development and administration of our sites and Stores, data analytics, and compliance with our legal obligations, policies and procedures.

Information We Collect by Automated Means

We obtain certain information by automated means when you visit our website, such as the IP address of the device you use to connect to the Internet and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors and understand what products and services you might prefer. We collect this information through various means, such as "cookies" and "web beacons."
Cookies

Like many companies, we use "cookies" on this website. Cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. We use cookies, for example, to preserve the contents of your virtual shopping bag between visits. We also use cookies to measure activity on the site and determine which areas and features of the site are the most popular.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. Without cookies, however, you may not be able to take full advantage of all our site features. For example, if you turn off cookies or refuse them, you will not be able to make purchases on the site.
Web Beacons

Certain pages on this website contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed.

Information We Share

We do not sell or otherwise disclose Personal Information and Aggregate Information about our customers, except as described herein. We may share the personal information you provide to us with our affiliates, licensees and joint venture partners for the purposes described in this Privacy Notice. We also may share the information with our service providers who perform services on our behalf based on our instructions, as well as reputable third party organizations to contact consumers for marketing and promotional purposes. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Except as described in this Privacy Policy, our Stores will not share your telephone number or e-mail address.

We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Notice. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

Links to Other Sites

This website may contain links to other sites for your convenience and information; such links may be to advertisers, content providers or other companies who may use our logo and/or style as a result of a co-branding agreement, These sites may be operated by companies not affiliated with Superdry Ltd. Linked sites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Superdry Ltd., any use of those sites, or the privacy practices of those sites. Superdry Ltd. does not control the content that appears on these sites or take any responsibility for their content, nor should it be implied that Superdry.in endorses or otherwise recommends such sites or their products or services offered.

How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website or in our Stores against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. We use Secure Sockets Layer ("SSL") technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from "http" to "https." If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site. If you cannot access the secure server for any reason, please print our shopping page and place your order by phone at (XXX) XXX-XXXX.

Access and Correction

Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances. If at any time you would like us to remove you from our email or postal mailing lists, please submit your request to the address specified in the "Customer Support-FAQs" section on this Site. Please include your name, email address and postal address in your request. We will endeavor to comply with your requests as soon as reasonably practicable. However we may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.

Your Choices

We offer you certain choices about how we communicate with you and what information we collect from you. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.
You can choose not to receive marketing communications from us by clicking on the unsubscribe link in our marketing emails, or contacting us as specified in the "Customer Support-FAQs" section on this Site. Please include your name, email address and postal address if you send us your request by email or postal mail.

Updates to Our Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. We will post a prominent notice on the site to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was updated.

Children and Privacy

Superdry.in is concerned about the safety of children when they use the Internet, and understands that children may not understand all the provisions of our Privacy Policy or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the sites their children visit.

Our Site and affiliate sites are not directed to children under the age of 13, and we will never request personally identifiable information from anyone whom we know to be under the age of 13 If we become aware that a customer is under the age of 13 and has registered, we will remove his or her personally identifiable registration information from our files.

Additional Information

No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Superdry.in to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, neither Superdry.in nor any of our service providers can ensure or warrant the security of any information you transmit to us over the Internet. Any such transmission is done at your own risk.

Limitation on Liability

IN NO EVENT SHALL Superdry.in OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF Superdry.in HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Superdry will not be liable for short delivery or defective Goods unless a claim is notified by you in writing within 14 days of delivery in accordance with Return and Exchange Terms. The notification must include the invoice number, delivery note number and details of the claim. Superdry will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside the reasonable control of Superdry, including but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or Act of God.

You expressly understand and agree that Superdry and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Superdry has been advised of the possibility of such damages), resulting from use of the site, sale and supply of goods content or any related services.

EACH OF THESE LIMITED WARRANTIES IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES MADE TO YOU, EXPRESS OR IMPLIED, AND Superdry HEREBY EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Superdry WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE RESULTING FROM THE USE OF A PRODUCT.

Applicable Law

These Terms of Use will be governed and interpreted pursuant to the laws of India, notwithstanding any conflicts of law. You specifically consent to personal jurisdiction in India in connection with any dispute between you and us. The parties to these Terms of Use each agree that the exclusive venue for any dispute between the parties arising out of or relating to these Terms of Use will be in the courts in India. If any part of these Terms of Use is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity or enforceability of any remaining provisions. These Terms of Use constitute the entire agreement relating to this subject matter. Notwithstanding the foregoing, any additional terms and conditions on this site will govern the items to which they apply. Superdry may revise these Terms of Use at any time.

Internet Returns to Stores

For your convenience, we accept online returns at Superdry stores/Outlets in India only. We gladly accept returns of unworn merchandise within 28 days of delivery. All Products must have original tags attached. Take the merchandise in its original packaging and the packing slip from the shipping carton to the store. Click here to find a store near you. Returns will be refunded to the original method of payment or as store credit.

Superdry will gladly authorize returns of UNWORN MERCHANDISE within 28 days of receipt of your order. Please click Order Status to file a return request and the package will be collected from the delivery address within 3 days. Returns will be refunded in the original method of payment. Your return request must be made within 28 days of when your order was delivered. The product will be collected from you within 3 working days of you requesting the return.  You may request a return online by clicking Order Status, via phone 1-800-103-2080,email help@Superdry.in or by live chat. Usual turnaround time is 1 – 2 weeks from time shipped to when refund is issued.

Exchanges

We allow exchange  of unworn merchandise within 28 days of delivery. All Products must have original packaging, tags and a valid receipt. In case you donot like any product at the time of exchange a credit note will be issued for future purchase. Please note the credit note would be valid only for 6 months from the date of issue. A product can ONLY be exchanged for another product or a credit note issued for usage later (valid for 6 months)

Exchange will NOT be permitted for Innerwear, swimwear, socks and fragrance products due to reasons of hygiene reasons. 

Merchandise bought at full price before End of Season Sale can only be exchanged post the closure of End of Season Sale. If the exchange period (28 days) ends within the End Of Season Sale period, in such cases the merchandise can be exchanged upto 10 days post End of Season sale.

International purchase – A product bought internationally cannot be exchanged at any of the Superdry India stores